First
Avenue Vending Solution History
| Mission | Philosophy
Large corporations dominate the vending industry.
They typically install used equipment stocked by route drivers, which
results in frequent equipment breakdowns, indifferent and inconsistent
service, and limited product selection due to national accounts and product
warehousing.
First Avenue addresses these deficiencies and ensures unparalleled customer
satisfaction with location-specific vending programs, new state-of-the-art
equipment, dedicated owner/operators and unlimited product selection.
For details, see Our Difference.
It's no wonder First Avenue Vending has become the fastest growing vending
company in Canada!
History
In 1997, following intensive market research that revealed the vending
industry's major deficiencies in both equipment and service, we developed
the First Avenue Vending Program, whose principles and practices include:
| • | Analyzing each facility and designing a location-specific program to address its unique requirements |
| • | Installing brand new, state-of-the-art equipment to maximize reliability and ensure optimum inventory levels and selection |
| • | Assigning operators with a vested interest in the equipment and the location to ensure superior service |
These simple
but fundamental ideas have helped First Avenue grow to become Canada's
premier independently owned vending company, now serving over 600 clients
across the country with over 2000 vendors under management.
Mission
First Avenue Vending has revolutionized the traditional tired approach
to the vending industry by offering our owner/operators strong business
opportunities; our locations unparalleled customer service, state-of-the-art
equipment and a wide variety of products; and our employees an environment
that encourages growth and innovation.
Philosophy
First Avenue's philosophy is embodied in SOAR, an acronym for Supportive,
Objective, Accountable, Responsive. These principles
apply to every aspect of our business: clients, employees, suppliers and
the community, and it is reflected in our culture and our attitude.
Our whole way of doing business is geared toward building relationships,
strengthening partnerships, encouraging growth and enhancing value. Our
business is objective and client driven; our relationships, based on integrity.
We put a client's interests first and follow through on every single commitment.
We are forward thinking, and we are flexible.
SOAR captures the balance within our organization — balancing freedom
with responsibility, value with profit, and individuality with teamwork.
